We offer refunds or replacements under the following conditions:

• Damaged or Melted Chocolates: If the chocolates arrive in a damaged or melted state due to shipping issues.
• Incorrect Order: If you receive the wrong items or flavors in your order.

We do not offer refunds or returns in the following cases:

• Change of Mind: Due to the perishable nature of our products, we cannot accept returns for personal preference.
• Delayed Delivery: We ensure timely dispatch, but delays caused by courier services or external factors are beyond our control.
• Partially Consumed Products: Refunds or replacements are not available if a significant portion of the product has been consumed.

If you believe your order qualifies for a refund, please follow these steps:

1. 📧 Email Us at: hocbhopal@gmail.com within 24 hours of receiving your order.
2. 📸 Attach Photos: showing the issue (damaged/melted chocolates, incorrect order, etc.).
3. 🔢 Include Your Order Number and a brief description of the issue.

Our team will review your request and respond within 2-3 business days.

• Full Refund: If approved, the refund will be processed to your original payment method within 5-7 business days.
• Replacement Order: If you prefer, we can send a replacement instead of a refund.

For any concerns regarding refunds, feel free to contact us at:

📧 Email: hocbhopal@gmail.com

📞 Phone: +91-9039895682